Services Management and Marketing
In regular intervals you can notice, that the services wheel is being reinvented, like it is being done in the context of 
SOA (Service oriented Architecture) or ITIL (IT Infrastructure Library)–Initiatives; still the “established” principles of the services management must be abided by as before.
The work of your customs and foreign trade department has been, is and will be a service within the company and across its boundaries. For some time there has been the trend also in these business and IT processes to manage the hereby-produced services scientifically and to optimize them. Whatever the motivation or the trend, it is necessary to analyse the work of a customs department carefully, to design it efficiently and to communicate its benefits internally and externally.
I guarantee that we will identify hidden potential and that we will optimize the services understanding and its quality effectively by continual improvement processes.
